FAQs
What services do we provide as a reseller for travel agencies?
We partner with various tour organizers to offer a wide range of travel packages and experiences. Our role is to connect you with these reputable partners and help you find the best options for your travel needs.
Who is responsible for the final details of the tour?
The final explanation and details of your tour are provided by the tour organizer. While we assist in the booking process, the organizer will ensure that all aspects of your travel experience are clearly outlined.
How do we choose our partners?
We take great care in selecting our partners by evaluating their reputation, customer reviews, safety measures, and the quality of their services. We prioritize safety in all our travel packages. Our partners are carefully vetted, and we only work with those who adhere to high safety standards and regulations. Our goal is to ensure that you have a safe and enjoyable travel experience.
What should you do if you have an problem with your booking?
If you encounter any urgent issues with your booking, you may contact tour organizer directly which will be indicated on your booking tickets. Or contact our customer service team. We will assist you to resolve your concerns promptly.
What if you encounter issues during your trip?
If you encounter any issues during your trip, please contact the tour organizer directly for immediate assistance. They are responsible for handling any on-ground problems. Or contact our customer service team. We will assist you to resolve your concerns promptly.
What is our cancellation policy?
Our cancellation policy is dictated by the tour organizer. Please refer to the terms and conditions provided when booking, or contact us for specific cancellation inquiries.
What happens if your tour is canceled?
In the event of a cancellation, the tour organizer will provide you with their cancellation policy and any options for rescheduling or refunds. We can assist you in navigating this process.
How can you provide feedback about my experience?
We value your feedback! You can send your comments and suggestions to our customer service team via email or through our website. We will pass your feedback along to the tour organizer as well.